How to Fix Windows 10 Store Not Downloading Apps
The Microsoft Store, previously known as the Windows Store, is the official marketplace for downloading games, apps, movies, and more. It's common for it to throw out errors, many of which are hard to resolve. We're here to help with any Microsoft Store error you have.
Whether your Store is apparently missing, has a damaged cache, stuck downloading, or something else entirely, we've got all sorts of solutions that should hopefully get everything fixed.
Microsoft Store Apps Troubleshooter
Before we begin looking at specific error messages, it's worthwhile to run Microsoft's Store troubleshooter. This will detect any problems and try to automatically fix them. Even if they can't be fixed, it'll still be useful to know what the problem is if the Store isn't giving you a specific error when launching.
Download the Windows 10 troubleshooter from Microsoft directly. Open the file with the Diagnostics Troubleshooting Wizard, which should be selected by default.
When it opens, click Advanced and ensure that Apply repairs automatically is ticked. Click Next to progress through the wizard. At the end, note any error messages which couldn't be resolved.
1. Microsoft Store Won't Open
If the Store doesn't open at all, let alone give you an error message, the first thing you should do is restart your computer. The age-old fix, but it often works for this problem.
If not, don't worry. Do a system search for powershell, right-click the relevant result and select Run as administrator. Input the following and press Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml Close PowerShell and you should now be able to successfully open the Store.
2. Microsoft Store Cache May Be Damaged
The first thing to try is clearing the cache. Press Windows key + R to open Run, input wsreset.exe and click OK. A blank Command Prompt window will open for about ten seconds. After this, the Store will open itself.
If that didn't work, press Windows key + R again. Input this:
C:\Users\%USERNAME%\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalState If there's a Cache folder already, rename it Cache.old. Then, whether it existed already or not, create a new folder called Cache. Finally, run the Troubleshooter as outlined above and it should detect and resolve the problem.
3. Microsoft Store Is Missing
If you can't find the Store anywhere on your system then you'll need to reinstall it. Do a system search for powershell, right-click the relevant result, and select Run as administrator. Input the following and press Enter:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} Close PowerShell, restart your computer, and the Store should now be back.
4. Microsoft Store Download Is Stuck
If your applications don't download or update properly, first check that you're not trying to install them to an external hard drive. This can cause problems, so it's better to keep them on the internal drive. Press Windows key + I to open Settings, go to System > Storage. On your external drive, click Apps & features.
Click the problematic app and click Move. Select your internal drive from the dropdown and click Move.
Alternatively, ensure that the drive you are installing to isn't full up. If it is, uninstall some apps or delete other data to free up space.
If that didn't work, or your app is already on the internal drive, try running the Windows Update troubleshooter. To do this, do a system search for Find and fix problems with Windows Update and select it.
Press Next to progress through the troubleshooter. Once done, open the Store and see if your downloads are working. If this still doesn't work, check out our tips for resolving Windows Update problems.
5. Error Code 0x80072EFD
This error will appear when the Store is having network issues. A few simple things to try are running Windows Update, disabling your anti-virus, and ensuring the time and date are correct on your system. If this doesn't work, it's time to delve into the registry.
Press Windows key + R to open Run. Input regedit and hit Enter. If you don't see the address bar at the top of the window, go to View > Address Bar. Input the following and press Enter:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles On the left-hand pane, right-click the Profiles folder and click Permissions. Click Advanced. Tick Replace all child object permission entries with inheritable permission entries from this object, click OK, then restart your computer and load the Store.
6. Error Code 0x80072EE7
This particular error code claims that the server has stumbled. It's a network issue and can occur even if your internet is working perfectly. For this, try resetting your proxy settings. To do this, press Windows key + R, input cmd and press Enter. Input this and press Enter:
netsh winhttp reset proxy Restart your computer and open the Store, which should now be working.
7. Error Code 0x8000ffff
This error will appear in the Store and say that the page can't be loaded. Do a system search for Find and fix network problems, select the result, then run the troubleshooter. This will attempt to detect and automatically repair any issues. Once done, try opening the Store again.
If you still don't have any luck, you could try using Google's public DNS settings. Open Control Panel through a system search. In the top-right search box, input View network connections and click it in the results. Right-click your active connection and click Properties.
Once here, click internet Protocol Version 4 (TCP/IPv4) and then Properties. Select Use the following DNS server addresses. For Preferred DNS server input 8.8.8.8. For Alternative DNS server input 8.8.4.4. Click OK, restart your PC and then load the Store.
We have a full guide on troubleshooting error 0x8000ffff if you need more help.
8. Error Code 1
This is a very curious one. It's the first error code and will appear when you try to launch the Store. The solution is to change your computer's region to the United States. Yes, really.
To do this, press Windows key + I to open Settings and go to Time & Language > Region. Use the Country or region dropdown to select United States. Restart your computer and the Store should now work.
More Microsoft Store Troubleshooting Tips
If you're still having problems, check out our top tips to fix general Microsoft Store issues. There's not always one solution to the same problem, so it's worth trying everything out on that list to see if it helps.
Now that you've hopefully got the Store back up and running, find out whether you should install desktop or Microsoft Store apps.
Desktop vs. Microsoft Store Apps: Which Should You Download?
Should you get your Windows apps from the Microsoft Store, or use traditional desktop programs? Here are the main differences.
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About The Author 
Joe Keeley (747 Articles Published)
Joe was born with a keyboard in his hands and immediately started writing about technology. He has a BA (Hons) in Business and is now a full-time freelance writer who enjoys making tech simple for everyone.
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How to Fix Windows 10 Store Not Downloading Apps
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